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Sleevegarden.com
offers a line of over 60 silk flower pins in a vide variety of colors
and shapes for the consumer or retailer. |
| YOUR
ONLINE ACCOUNT: How do I create a Customer Account? |
Your account
will be instantly created as part of the checkout process with your first
purchase at www.sleevegarden.com. All payments are take through paypal.com.
Paypal.com will walk you through the username and password process. After
your purchase, you will receive a confirmation email with a summary of
your transaction and when it will ship.
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| CREDIT
CARD SECURITY: Is it safe to use my credit card on sleevegarden.com? |
| YES! Sleevegarden
values your privacy! We know that you care how your private information
is collected and used. Paypal will never release your credit card information
to anyone. Your credit card information along with all your other personal
information is stored on their secure server. They use the Secure Sockets
Layer (SSL) encryption method on all secure submissions. This method is
generally accepted to insure secure transmission of personal information,
such as credit card numbers. With common browsers such as Netscape and Internet
Explorer you can see a completed key or a closed lock on the screen whenever
your information is being transferred in a secure manner. In addition, your
password creates another barrier of protection for your personal information.
Paypal security processes have been certified by VeriSign, the leading provider
of digital trust services. |
| PAYMENT:
What forms of payment does Sleevegarden accept? |
We accept
Visa, MasterCard, Discover and American Express--all through paypal.com.
If you prefer to place your order by phone please call us at 479-571-1514
or 479-225-1001 and we can take your order over the phone and then you
may send a check. Your order will then be sent when the check clears the
bank. |
| SHIPPING
INFORMATION: When will my order ship? |
All orders
placed before 6:00 P.M. CST are shipped usually within 72 hours. We will
contact you if we foresee any delays with your shipment. |
| MORE
ABOUT SHIPPING: How is my order shipped? |
In order to keep shipping costs as low as possible, we send everything regular mail
and the cost to you is low. If you need a rush order, we can do that too
for the cost of Fed EX overnight. Please email in advance to discuss pricing.
Then you may pay at paypal.com directly to brittany@sleevegarden.com |
| STATUS:
How can I check the status of my order? |
You may
contact sleevegarden.com at anytime to find out when the package shipped. |
| RETURN POLICY: What is sleevegarden's return policy? |
| Within 30
days of delivery of a shipment you may exchange any item you purchased from
sleevegarden.com for any reason, for another flower or accessory. We cannot
accept returns of items returned more than 30 days after delivery. Because each item is handmade, we cannot provide cash refunds. Buyer are
responsible for the shipping costs involved in the return. |
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